Within 30 days of receipt items may be returned for any reason. We will not refund shipping costs, unless items are defective. Defective items may be returned for any reason within 30 days of receipt with a full refund of your purchase price, including shipping costs. We do not accept returns after 30 days.

If you would like to request a refund or exchange, please contact us by phone (toll-free: 800-228-4265 or local Arizona: 520-896-9003) during business hours (8am – 4pm Arizona time) or email. Briefly explain to us your reason(s) for requesting a return or exchange. We can better serve you if we understand the reasons for your request. When we receive your package, we will credit the card you paid with or send a check for the full purchase price of your product(s), minus any applicable shipping costs. Please allow up to several weeks for package delivery to us, and for us to process your request(s).

Please ship returns to:

Helga Markus
Willekestraße 3
Essen, NRW